Cancellation Policy - We understand that occasionally, an unforeseen circumstance means running late or a schedule change. In the event that you arrive more than 10 minutes late to your scheduled appointment, we will do everything within our power to accommodate you. Please understand, this may require you to see a different stylist, and in some cases we may need to reschedule your appointment for another time.If you need to change or cancel your appointment, we ask that you provide us with 48-hour notice. We have reserved this time for you; however, we would love the opportunity to offer it to another client if you are unable to make it. This means everyone has a better chance of getting the appointment time they need.
No-show policy/Cancellations - Your appointments are very important to us and are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48-hour’s notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that time. Less than 48 hour notice may result in a charge equal to 100% of the reserved service amount. No-shows may be charged 100% of the reserved amount.
We may ask to pay a part of your appointment price online at the time of booking. Online payments are not refundable, however you may use it for your next appointment inside of 1 year. We may ask you to prepay up to 100% on appointments witch takes longer then 3 hours,prepay payments 100% are not refundable,however- you may use it for your next appointment(s) inside of 1 year if canceled not less then 48 hours before your appointment.
Please keep in mind that arriving late for a service may require us to shorten the length of the service, so as not to inconvenience other clients. We regret that late arrivals will not receive extension of their scheduled appointments.
Refund policy - Exept for replacing damage pruducts,we do not offer refunds,exchenges or credits on salon services,gift sertificates,package series or retail products. All sales are final.
Pricing may vary slightly depending on these factors: time & product used. Complimentary consultations may be scheduled - we encourage all guest to solicit an accurate price quote from your service provider before having a service performed. We want you to feel comfortable with the pricing so you can relax and enjoy your service. Salon’s service prices vary and reflect the level of expertise of each stylist. As our stylists are always striving to perfect their craft, these prices are subject to change without notification.We reserve the right to make adjustments to pricing, products and service.Final price can be given after consultation by request.
Redos- We want you to be happy with your hair. That’s why we guarantee our work. If you feel your service is not what you requested, we will happily make necessary corrections at no cost to you. Please note that due to the subjective nature of our industry, we do not issue cash refunds on services, and reserves the right to decline correction if it appears to be an abuse of our generous guarantee.All services are not refundable. The service must be a mistake from the service provider and not something you might have changed your mind (after the service has been performed). If you are not satisfied with your color or cutting service, you may call within 5 days to express your concerns. A complimentary redo must be scheduled within 7 days of the original service. The redo policy does not cover a change in the original style or color. Full service price applies if you have waited longer than 5 days to call. We will not be liable for hair color that has been done outside of our salon. We gladly take Corrective Color clients after a consultation is done and a service plan is formulated by the stylist. Corrective color usually requires more than one service to achieve desired results. Due to the nature of home-coloring products, we cannot guarantee color services if you have previously colored your hair outside of our salon. Redos can only be scheduled on weekdays.Please keep in mind that using box color,going from darker to lighter tones,if you have gray and resistent or over processed hair - may result in more than one service to achieve your desired result.Please keep in mind that since the ash and red tones are super-sheer and have smaller molecule size , it will wear off quickly, leaving unwanted hues behind, it is a normal process and is not a mistake of hairdresser/colorist. Blonde hair tends to be more porous, it ends up discoloring over time.Using professional aftercare and visiting salon regularly is important and experience shows that we cannot guarantee the quality of the end result if refuse to do so.
Chemical Services - All chemical services are performed at the discretion of the performing stylist after a consultation. Any and all services can be refused by the stylist.Any client with concern of an allergic reaction to chemicals have the right & opportunity to have a patch test performed up to 48 hours before the scheduled service. Failure to do so and having service performed releases salon of any liability in such event.Salon reserves right to change products at any given time without notice to clients. Typically after chemical servicesy you will notice a texture change in your hair that most likely will require more conditioning.Bleaching/coloring/chemical services can cause damage, leaving you with dry hair that’s prone to breakage and split-ends,bleaching/coloring/chemical services can cause irreparable hair damage ,witch we can not be responsible for,due to the subjective nature of our industry,starting quality of your hair and your previously color history.It is the responsibility of the client to keep us informed of any medical treatment currently being taken. For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.You must to alert us if you have box/henna/any kind of herbal coloring on your hair as it may cost hair and scalp damages witch we can not be responsible for.it’s important to remember that so-called ‘black henna’ temporary tattoos (BHTTs) can be dangerous, sometimes causing severe skin reactions, please alert us if you had one done recently.
Prior to the start of your color service, we ask that you remove any clothing you wish to protect. We are not responsible for damage to clothing if you choose to not remove it. Please wear sutable clothing and have in mind that eccidents may happen.
Child Safety Policy-We love children, and we hope you understand, we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. For safety reasons and insurance purposes, no child under the age of 16 may accompany you while you are having a service. We do not have the facilities to care for children. Your understanding is greatly appreciated.
Guests must be at least 18 years of age unless accompanied by an adult.
Jewelry & Personal Items- We can not be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.
Gratuities-Gratuity (tipping) is up to the discretion of each client. The industry average is 15%-20% of the service total prior to discounts or incentive offers. Our team greatly appreciates your generosity!
Head Lice- It is against salon's Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.
Color Formulations-All hair color formulas are property of Salon and are available for leasing at 150.00.
CELL PHONES-We understand the desire to keep in touch. However, in consideration of all of our guests as well as our service providers, we strongly request that all cell phones be switched to vibrate or silent. We also request that cell phone conversations during your appointment time may be limited to those of an urgent or emergency nature.
We reserve the right to refuse service to anyone who appears intoxicated.
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We reserve the right to change this policy at any time